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CaseTrust for Education and Student Protection Scheme is a national regulatory framework for the Private Education Organization (PEO) sector in Singapore to greatly enhance student protection and welfare practices.
CaseTrust for Education
Melior Business School has attained CaseTrust for Education in June 2005.
The CaseTrust for Education scheme has been customized specifically by CASE for the education industry in Singapore. The scheme will enhance the confidence of international students and their parents in the quality of education in Singapore.
The regulatory framework focuses on building trustworthiness, professionalism, as well as business and academic excellence. It has two tiers – first, an essential or mandatory tier, which requires PEOs to ensure high quality student welfare practices and standards and gives PEOs the right to enrol international students. Second, a voluntary tier, tied to privileges, is focused on enhancing business and academic excellence. CaseTrust for Education is part of the essential tier under the regulatory framework.
A PEO that achieves CaseTrust for Education is certified as an organization that has adopted the good practices for student protection and welfare practices and standards. The good practices that PEOs need to put in place under CaseTrust include:
- Clear Fee Policies
Clearly articulated and documented policies on course fees and fee refund which are fully disclosed to the student and adhered to according to the terms and conditions of the contract between the PEO and the student.
- Well-Defined Student Redress Practices and Systems
A student-redress system with proper and clearly defined dispute resolution mechanisms for the student and the PEO. This will include mediation by CASE mediation centre and recourse to the Small Claims Tribunals and the Courts, if necessary.
- Disclosure of the PEOs' Commitment Quality
A self-declaration by the Chief Executive Officer of the PEO clearly spelling out quality criteria such as the school's student-teacher ratio, the student fee, refund and redress policies, the size and number of the classrooms in the PEO, the number of full-time teachers/lecturers and other relevant information that will be of interest to all its students. This information will be made easily available for all (e.g. in the PEO's website).
- Well-Trained Personnel
PEOs must ensure that it has strong academic and administrative staff who are capable of delivering quality educational programmes as well as providing excellent student services.
Since 1 September 2005, all PEOs that want to enrol international students need to have CaseTrust for Education status.
View Melior Business School CaseTrust for Education Certificate
Student Protection Scheme (SPS)
The SPS serves to protect the students' fees in the event a PEO is unable to continue operations due to insolvency and/or regulatory closure. It also protects the student if the PEO fails to pay penalties or to return fees to students arising from the judgments made against it by the Singapore courts. There are two schemes under the SPS that PEOs can choose:
- Student Tuition Fee Account (Escrow) run by DBS Bank or HSBC. Tuition fees paid by the students to the PEOs will have to be left in the custody of a third party, in this case the CASE-endorsed banks, DBS Bank and HSBC, participating in the Student Tuition Fee Account (Escrow) scheme. When specified conditions for its release have been met, the banks will disburse the tuition fees on a regular basis to the PEO. The disbursement will stop if the PEO is unable to continue operations due to insolvency and/or regulatory closure or if the PEO fails to pay penalties or to return fees to students arising from judgements made against it by the Singapore courts.
- Student Tuition Fee Insurance run by NTUC Income. The Student Tuition Fee Insurance indemnifies students for their tuition fees paid in advance to the PEO for the following events:
- When the PEO is unable to continue operations due to insolvency and/or regulatory closure or if the PEO fails to pay penalties or to return fees to students arising from judgements made against it by the Singapore courts, or
- Upon death or total permanent disability of the student.
MELIOR BUSINESS SCHOOL has taken up the Student Tuition Fee Account (Escrow) run by DBS Bank.
Click here to view Melior Business School’s Master Escrow Agreement with DBS Bank
Standard Student Contract
All students will be required to enter into the Standard Student Contact with Melior Business School. The Standard Student Contract is a requirement under the CaseTrust for Education scheme and provided by the Consumer Association of Singapore (CASE). The Standard Student Contract is a legally binding contract between Melior Business School and the student that embodies clear definition of program details, full disclosure of all costs, the School’s Commitment to Student Protection Scheme (Escrow), clear definition of refund policies and clear definition of dispute resolution mechanism. Please read and fully understand the content of the Standard Student Contract before signing. The Standard Student Contract between Melior Business School and the student shall be governed by, and construed in accordance with the laws of the Republic of Singapore.
View Standard Student Contract (International Students)
English | Chinese | Bahasa Indonesia | Vietnamese
View Standard Student Contract (Local Students)
English
For more information on CaseTrust for Education please check out http://www.case.org.sg/casetrust5.htm
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