Tourism and Hospitality Management

ABOUT TOURISM AND HOSPITALITY MANAGEMENT
Hotel, restaurant, travel and tourism management is one of the largest and fastest growing industries in the world. This industry has led to a significant contribution to both national and global economies. Each year, existing lodging, dining, and travel facilities are expanding and new businesses are developed to accommodate the increased demand for hospitality and tourism services.

CAREER OPPORTUNITIES
Millions of job opportunities are created in the booming tourism and hospitality industries in Asia. In Singapore alone, the two integrated resorts (IR) are expected to create an estimated 10,000 direct jobs and a further 25,000 jobs in the wider economy. There is a strong demand for well-skilled and analytical people to fill the posts especially in the mid-level and senior positions in the industries. Students can look forward to developing vibrant careers in this industry, in a wide range of sectors such as the hotel industry, events management, tourist attractions, restaurants and integrated resorts.If you enjoy meeting and helping people, travelling and experiencing different cultures, then this program could lead you to the work you really enjoy!

PROGRAMME AIM
The Tourism and Hospitality Management program in Melior is a rigorous three-year program that provides students with a sound theoretical and practical knowledge of this industry. Our integrated and interdisciplinary curriculum is designed to prepare students to be creative, competent and committed managers in this evolving and dynamic industry.

Tourism & Hospitality Management download brochure

Business Administration Foundation

ENTRY REQUIREMENTS

1. Completion of 10 years of basic education in home country; or
2. 3 GCE ‘N’ level passes; or
3. NITEC in relevant field of study; or
4. Matured students with at least 2 years of work experience

Module Synopsis

BIS101 Business English
This module will focus on strengthening students’ command of the English language. The difference between this module and other English courses is that the examples used will relate to the business environment. The vocabulary of business will be emphasized so as to familiarize students will the words that they will be expected to know and apply in business situations.

ECN101 Fundamentals of Economics
This module introduces students to the key concepts in microeconomics and macroeconomics. In microeconomics, concepts such as supply and demand, elasticity, utility, perfect competition and monopoly will be covered. In macroeconomics, the concepts learnt will include inflation, monetary policy, fiscal policy, national income and international trade.

MKT101 Fundamentals of Marketing
This module introduces students to the fundamentals of marketing. It covers basic areas in marketing such as the marketing concept, consumer and business buyer behaviour and the four ‘P’s of marketing - product, price, placement and promotion.

ACT101 Fundamentals of Accounting
This module provides students with an understanding of basic accounting principles. Students will learn how to make accounting entries and prepare simple financial statements, namely balance sheets and profit & loss statements.

MGT101 Fundamentals of Management
This module covers management, organization behaviour and human resource management. Concepts such as the fundamentals of planning, organizing, directing and control, motivational theories, leadership, recruitment, HR planning and employee relations will be introduced.

Back to top

Advanced Diploma in Tourism and Hospitality Management

Awarded by Melior Business School

ENTRY REQUIREMENTS

1. Completion of 12 years of basic education in home country; or
2. 4 GCE ‘O’ level passes; or
3. Higher NITEC in relevant field of study

Module Synopsis

THM201 Tourism and Hospitality Management
The main purpose of this module is to give students an overview of how the tourism and hospitality industry works and the key issues facing those in management. It will discuss management concepts such as planning, organizing, leadership and motivation, with an emphasis on management issues in the tourism and hospitality industry.

THM202 Marketing for Tourism and Hospitality
This module will cover the key concepts in marketing such as segmentation, targeting and positioning, and product, price, placement and promotion, with a focus on the marketing issues that are important in the tourism and hospitality industry.

THM203 Accounting for Tourism and Hospitality
This module provides students with an understanding of the accounting principles that are most relevant in the tourism and hospitality environment. Students will learn how to deal with assets in a balance sheet such as cash, fixed assets and inventory. They will learn how to make accounting entries and prepare balance sheets and profit & loss statements.

MGT203 Human Resource Management
This module covers human resource practices such as human resource planning, recruitment and selection, training and development, compensation and benefits and employee relations. The unique human resources situation in the travel and tourism industry will be discussed.

BIS202 Customer Service Excellence
Customer service is of prime importance in the tourism and hospitality trade. This module deals with how those in the tourism and hospitality industry should offer the highest levels of customer service so as to attract and keep customers for the long term.

THM204 Hotel Management
This module will cover the essential knowledge required in managing a hotel, including front office management and operations, hotel safety and security and housekeeping operations. Topics covered will include room rates, room availability, front office workflow, fire safety and staffing of a housekeeping department.

THM205 Food & Beverage Business Management
This module provides students with knowledge about the management of restaurants, banqueting and catering operations. Topics such as organisational structure of an F&B department, dining service staff positions, menus, room service operations, billing and food service operations will be covered.

THM301 Attractions Management
This module will teach students the fundamentals involved in operating tourist attractions such as parks, zoos and other animal attractions, historical monuments and theme parks. Issues such as crowd management, safety and security and the role of the attractions
manager will be discussed.

THM302 Travel and Tour Management
This module covers the knowledge students will need to work in the outbound travel industry where group tours, adventure travel, free-andeasy travel and even business travel are arranged from the home country to other countries.

THM303 Business Tourism, Meetings, Incentives, Conventions and Exhibitions (BTMICE)
This module will educate students on this very high-value segment in the tourist industry which covers travellers who visit a country for business purposes, such as meetings, incentives, conventions and exhibitions. This course is particularly relevant for Singapore, where the government is very keen on promoting Singapore as a major international MICE destination.

THM304 Travel Geography
This module covers the geographical knowledge that students will need to advise clients on the destinations they would be headed to. Topics such as key attractions, weather conditions and cross-cultural issues in major travel destinations will be discussed in the module.

THM305 Medical and Inbound Tourism
This is a special module that spotlights a growing industry in Singapore – medical tourism, where tourists combine medical treatment in Singapore’s world-class clinics and hospitals with a holiday. In addition, other areas in inbound tourism will be taught.

PRO301 Major Project 1
The module is designed to give students an experience of applying their skills and techniques learnt throughout their tourism studies with real-world examples. It will provide an opportunity for students to visit a renowned tourism industry establishment to assess research, compare and develop an analysis report

PRO301 Major Project 2
The module is designed to give students an experience of the applying their theory and techniques learnt throughout their hospitality studies on real-world examples. It will provide an opportunity for students to visit a renowned hotel industry establishment to assess research, compare and develop an analysis report.

PRO301 Major Project 3
The module is designed to provide students with the opportunity to apply their skills and techniques learnt throughout their lessons, and researched. Students will focus on building a business plan within the tourism & hospitality field. This will refine their concept of business management, presentation skills, creativity and analytical skills.

Back to top

Bachelor in Hospitality Management

Awarded by CQUniversity, Australia

ENTRY REQUIREMENTS

1. Completion of Advanced Diploma in Tourism & Hospitality Management awarded by Melior Education Group; or
2. Completion of an approved Diploma or Advanced Diploma in the Tourism and Hospitality discipline from polytechnics or recognized institutions in Singapore

Module Synopsis

ACCT11059 Using Accounting for Decision Making
Students will understand the objectives of conducting business organisations, and the role of accounting in setting objectives, measuring progress towards targets, and providing input for decision making. The student will be able to evaluate performance of a firm based on Profit and Loss Statement, Balance Sheet, and Cash Flow Statement, and present recommendations relating to solvency, liquidity, and profitability of an organisation. In addition, a student will understand the basic types of accounts, and the behaviour of costs, including cost-volume profit analysis, short-term decision making, budgeting and basic analysis of capital projects. They will be able to present these arguments both orally, and in written submissions to management.

COIS11011 Foundations of Business Computing
Concepts and terminology of computer hardware, software, data storage and data communications are covered in this course. The course focuses on the relationship between computer technology and business organisations. Concepts covered include information systems development, use and management. Emerging technologies and their effect on how organisations do business are also covered. Practical work: Students will undertake practical work including word processing, spreadsheet, World Wide Web and database. Access to E-mail, Internet, and office productivity application software is mandatory. Awarded by CQUniversity, Australia

HRMT11010 Organisational Behaviour
The student will gain an understanding of human behaviour in organisations, particularly organisations containing a work environment. The concepts of group dynamics, leadership, motivation, power, decision- making, communication, employee attitudes and individual behaviour are studied, as well as aspects of the organisational systems such as organisational structure, functions of management, the management of human resources and organisational change. International dimensions of organisational behaviour will be stressed in this course. Tutorial activities provide experiential opportunities and increased awareness of organisational behaviour concepts.

MRKT11029 Marketing
This course provides students with a sound knowledge of the origins of trading goods and services and the development of modern marketing practice and theory. Emphasis is placed on developing an understanding of marketing principles and their application. In particular the course approaches marketing not only as a functional area of an organisation but also as a philosophy of doing business.

HRMT11011 Human Resources in Organisations
This course introduces students to the study of Human Resources Management and its importance in the management of people within organisations. Throughout the course, the importance of managing human resources effectively in both increasingly competitive environ-ments and in the international context will be stressed. Areas of study to be covered include: the environment for HRM; Equal Employment Opportunity and Affirmative Action; Job Analysis; Human Resources Planning; Recruitment, Selection and Induction; Performance Appraisal; Human Resources Development; Compensation Management; Occupa-tional Health and Safety; Termination of the Employment Relationship; Human Resources Research and International HRM. Contemporary issues in HRM will be briefly discussed during the term, as will other environmental forces likely to impact the field of HRM in the foreseeable future.

HRMT19016 Contemporary Organisational & H R M Studies
The objectives of this course are far-reaching and intended to introduce students to the emerging issues in future organisations and the management of the Human Resources of these future organisations. Emphasis will be placed on strengthening good verbal and written communication skills; locating and delineating future issues; and, the development of strategic responses to best utilise the opportunities presented by the emerging future organisational issues. Models for analysing and making predictions about future issues, social change and the role, structure and nature of future organisations will be rigorously
examined in this course. Development of a strategic mindset will be sought from this course.

HRMT19020 Managing Organisational Change
This course will commence with an overview of the various theories of organisations and the interrelatedness of the internal and external environments, structure, technology, size and function. The course will then cover the various theories and models of organisational
development including the role of change agents, intervention strategies and the various approaches to both diagnosis and evaluation of organisational interventions. Case study exercises will be used to give students the opportunity to develop practical skills based on theoretical concepts learned in this course.

MGMT11109 Introduction to Management
The aim of this course is to enable the student to gain a knowledge and understanding of management functions by examining the roles and responsibilities of a manager. Students will acquire a good knowledge of management concepts. Particular emphasis is placed on the management process, its dynamic nature and its key elements of planning, organising, directing, coordinating and controlling.

MGMT19103 Logistics Management
This course provides a detailed examination of the complex dimensions of logistics and its role within the procurement management context. It concentrates on the physical movement of products within a supply chain network. It discusses the logistics concepts and links it into the supply chain management concepts from the perspectives of both suppliers and customers. It further discusses the logistics concepts with the marketing concepts of distribution channels and promotion. It also provides an overview of logistics information management and transportation systems with an overview of systems analysis, design and integration. Recent developments in the international logistics scene are also explored together with future global and domestic trends.

MGMT19105 Quality Management
This course provides an overview of all the quality dimensions and elements in a process oriented management in the production of goods and services. It focuses on the theories of quality management and principal of total quality management with a practical setting of the real world environment. It includes global perspectives of competition, quality as a strategic mechanism, ethics, corporate responsibility, strategic alliances, organisational culture, customer satisfaction, ISO9000 system and various quality tools and techniques, and their implementation with special reference to procurement and supply management functions.

MGMT19106 Supply Chain Management
This course introduces, defines and explains supply chain management. The concept and practice of supply chain management has grown dramatically in the last 10 years. It is now considered that in many markets, it is the supply chains that compete and not individual organisations. Supply chain management brings together differing functions, e.g. marketing and logistics within the one organisation and the management of differing organisations e.g. suppliers, manufacturers and distributors. It requires sophisticated communication, extensive trust, and high level management skills. The objectives of the supply chain manager are: seamless movement of goods; efficient and effective delivery systems which are customer focused; cost minimisation of logistics and marketing processes; simplification of all processes; and total quality of product delivered and associated services.

MGMT19126 Production and Operations Management
This course serves as an introduction to the management of many practical issues to be dealt with specifically in the production of goods and services and generally in the multitude of operations that provide for the needs of mankind in our modern globalised world. All organisations whether they be manufacturers or service providers are involved in some form of operations management. This course will select areas of interest and importance from a vast area of knowledge and skills which have been developed since the industrial revolution. In particular the areas of productivity management, quality control, facilities management and project management will be covered. The material presented will provide managers with assistance in the development and design of production and operating systems, while also providing a number of generic problem solving techniques.

Back to top