Melior International College

School Policies

(Abstracted from the Melior Business School’s Student Handbook. Students are advised to go through the Student Handbook. A copy is available from our Student Services Office.)

Standard Student Contract
All students will be required to enter into the Standard Student Contact with Melior Business School. The Standard Student Contract is a requirement under the CaseTrust for Education scheme and provided by the Consumer Association of Singapore (CASE). The Standard Student Contract is a legally binding contract between Melior Business School and the student that embodies clear definition of program details, full disclosure of all costs, the School’s Commitment to Student Protection Scheme (Escrow), clear definition of refund policies and clear definition of dispute resolution mechanism. Please read and fully understand the content of the Standard Student Contract before signing. The Standard Student Contract between Melior Business School and the student shall be governed by, and construed in accordance with the laws of the Republic of Singapore.

Student Protection Scheme (SPS)
All international students are covered under SPS automatically with the School. However, local students are given the choice to opt-in/out of SPS.

Refund

Due to force majeure, students shall be entitled to immediate withdraw from the program by given written notice to the School of his/her intention to do so under the following circumstances:
- the School fails, for any reason, to commence the program on the commencement date;
- the School fails, for any reason, to complete the program by the completion date;
- the School terminates the Course for any reason prior to the completion of the program; or
- the School is in material breach of its obligations under the Student Standard Contract
The School shall, as soon as practicable after receiving the student’s notice of withdrawal and in any event no more than 14 days after receiving such notice refund to the Student the entire amount of the Tuition Fees.

Where the student withdraws from the course for any reason other than due to force majeure, the School shall, as soon as practicable after receiving the student’s written notice of withdrawal (and in any event no more than fourteen (14) business days after receiving such notice) refund to the student the amount subject to the following terms:

% the aggregate amount of the Course Fees and Additional Fees paid	If Student’s written notice of withdrawal is received
100% refund of instalment paid (Except Payment Upon Enrolment’ which is non-transferable and non-refundable)	More than 30 days before the Commencement Date
No refund	Before, but not more than 30 days before the Commencement Date
No refund	After, but not more than 0 days after the Commencement Date
No refund	More than 0 days after the Commencement Date, but not more than 0 days after the Commencement Date
No refund	More than 0 days after the Commencement Date

A written notification is required to be given to Melior Business School on your withdrawal from the program of study.
All students applying for a refund must complete the Refund Request Form and submit to the School for verification and approval.
For any international student who has opt-in the Student Protection Scheme (SPS) and paid the tuition fee to the Escrow bank but student pass application being rejected by the Immigration and Checkpoints Authority (ICA), Melior Business School will deliver a duly executed Rejection Refund Letter to the Escrow bank to refund the tuition fee minus any bank administrative charges to the student directly.
For any student who has opt-into the SPS and paid the tuition fee to the Escrow bank but chosen to withdraw from the program of study shall receive any refundable amount with reference to the Refund Policy within fourteen (14) business days from the receipt of the written notification of withdrawal and Refund Request Form.
For any student who has opt-out of the SPS shall receive any refundable amount with reference to the Refund Policy within fourteen (14) business days from the receipt of the written notification of withdrawal and Refund Request Form.

Transfer of Programs

Students who wish to transfer to different programs offered by the School should first consult the Academic Director for academic advice.
If the student decides to proceed with a change of program, a fresh program application has to be submitted.
Students will need to ensure that they satisfy the minimum requirements for the new program.
International students will need to apply for a new Student’s Pass under the transfer of school/program. The approval of the Student’s Pass will be subjected to the decision of the Singapore Immigration and Checkpoints Authority (ICA).

Deferment

Students may apply to defer their course of study due to illness or some other acceptance circumstances by submitting the Application for Deferment Form and supporting documents to the School.
The written request must reach the School at least thirty (30) days before the commencement of the new term.
The School will formally revert on the application status within fourteen (14) days upon receipt of the written request.
Deferment is however, not applicable to international students due to the restriction of Student’s Pass.

Withdrawal

Students who wish to withdraw from a program or transfer to another school must inform Melior Business School in writing of their decision.
The written request must reach the School at least thirty (30) days before the commencement of the new term.
The School will formally acknowledge within fourteen (14) days upon receipt of the written request.
Students will need to apply for a new Student’s Pass at the new school.
Please refer to Melior Business School’s Refund Policy.

Plagiarism
Melior Business School seeks to encourage the maintenance of the highest levels of academic integrity. Acts of cheating and plagiarism will be regarded as serious offences. Academic malpractice includes plagiarism, to take and use another person’s thoughts, writing etc. and to present as one’s own. Plagiarism includes such acts as not detailing any or all relevant information concerning a published (or any form of information dissemination) author’s work as well as using the work of a fellow student or students from the same program/ module.

While it is acceptable to discuss problems and share ideas, these ideas should be applied to the problem/assignment etc by yourself to achieve your own solution.

Substantiated plagiarism or cheating in a formative assessment will result in at least the loss of all marks in that component of the module and possible exclusion from the program.

Where cheating is found for an element of the assessment for a module then that element of the assessment may be marked down or failed. There could be five outcomes:

If the student is marked down then this will be on the basis of marking the achievement taking into account the knowledge and skills displayed and discounting any possible unfair advantage.
If the student failed in the assessment then the student will have to undertake a further assessment (as a first resit) for that element where the highest mark achievable will be a minimum pass mark. The required second assessment does not have to be in the same format as the first.
It may also be considered that the student will not be allowed to be passed on that module even though the aggregate mark taking into account a failed element could be a pass. If a student fails a module as a result of this penalty then the module will have to be retaken in the normal way. Penalties cannot be applied to the new program.
For more serious cases the student may be required to take the resit as a second resit, thus failure of the resit would result in failure of the module. If a student fails a module as a result of this penalty then the module will have to be retaken in a normal way. Penalties cannot be applied to the new program.
In extreme cases the student may be denied the opportunity for any resit which would then result in failure of the module. If a student fails a module as a result of this penalty then the module will have to be retaken in the normal way Penalties cannot be applied to the new program.

Redress
Addressing and resolving Student Grievance Immediately

Students can provide feedback directly to our operation and administrative staff via face-to-face, phone call, email, letter or fill up our Customer Survey Form. The staff are authorized to resolve any minor grievance directly with the student, before it escalates to a major grievance. They will acknowledge the receipt of feedback and attempt to resolve any issue within one (1) business day.
In the event cases when students are still dissatisfied after resolution by our operation and administrative staff, they will report the case to the School Manager immediately.
The School Manager will contact the student by the next business day. The School Manager and other relevant personnel from the School will attempt to resolve the grievance with the student within two (2) business days. In cases which corrective actions will require more than two (2) business days, the School Manager will monitor and ensure that the case is resolved within twenty one (21) days.
The School Manager must ensure that the resolution is recorded in the Feedback/Complaint Record Form for future reference and/ or service operational improvements.

Escalating the Case to the CEO for Corrective Actions

When the need arises, the School Manager will escalate the case to the CEO within three (3) business days which the grievance is raised if the student is still not satisfied with the alternative solution(s) provided by the School Manager.
The CEO shall delegate to the School Manager or any other middle management for implementing within the same business day which the case is escalated.
The School Manager shall contact the student to inform on the solution by the next business day (within four (4) business days which the case is raised).
The CEO may contact the student if necessary with the same business day which the case has been escalated.
The School Manager should monitor the progress of the actions taken. The case should be resolved within twenty one (21) days.

Third Party Mediation

In the event of any dispute which is unable to be resolved by the School, the case should be referred to the CASE Mediation Centre for mediation prior to instituting any legal action or proceedings. Information on the CASE Mediation Centre is available at www.case.org.sg/medi2.htm.
In the event that CASE Mediation Centre if unable to successfully settle the dispute, the student and/ or centre may take proceedings the jurisdiction of the court of the Republic of Singapore.

Student Data Confidentiality
Students are required to notify the School in any changes in your personal particulars (address, email address, telephone numbers etc.) as soon as possible by filling in the Change of Personal Details Form. Failure to notify the School of such changes could result in important correspondence(s) not reaching the student. The School does not accept any responsibility for any communication that fails to reach a student who has not informed the School of a change in contact details.

Student data will be kept confidential only for the School’s record. The School will consult the student in case which his/her personal details are required for official submission/disclosure to external organizations.